Christmas holidays are just around the corner and as you may or may not be aware or know about this, but in the last week or two, there has been a video that has gone viral around the world with millions of viewership of WestJet Airlines when WestJet employees went on an incredible journey to surprise many of their Customers with unexpected packages and gifts awaiting them at the baggage claim area of Calgary’s Airport. In the beginning, there was a screen where you scan your boarding pass and a Santa Claus appears and he knows each passenger by their first and last names, Santa asks what they want for Christmas, whereas behind the scenes the Staff of WestJet were so organized and they wrote everyone’s wishes and then set out to buy these gifts, some thought it was a joke by saying they want Underwear and Socks, A Family wanted a TV, some wanted Tablets, a Camera and so much more. So everyone received exactly what they wanted for Christmas. The Person who wanted Socks and Underwear is probably kicking himself saying Oh my goodness, what did I do? lol
WestJet Flights were from Toronto and Hamilton on their way to Calgary so the team of WestJet staff sent e-mails right away to Calgary and where the staff there ventured off so quickly to buy the presents, bring them back to the airport and get them wrapped up and shipped to the Baggage claim area and get them all ready until the flights arrived there. More than 150 passengers came to a complete shock and some cried, were emotional and so many incredible things unfolded.
This and other reasons are why I love WestJet, they care about their customers and passengers, they go out of their way to make sure all passengers have everything they need, they have incredibly and awesome planes that is so comfortable. I flew with WestJet twice, so I know exactly how that felt. I wasn’t so lucky about the presents, but that is besides the point. Many airlines can learn and thing or two about service, about how to care for customers with always smiling, and so much more. WestJet is an airline that does not cut corners. They do everything so professionally yet wonderfully. This Christmas surprise was one that I will never forget and I keep playing this video on replay, and I have seen it more than 15 times. The smiles on these passengers faces and staffs faces are so beautiful, it is great to feel appreciated and money does not even justify anything at that point.
Passengers pay so much for airfare, people do their best to try to go away on trips and this tastefully done beautiful Christmas surprise was all worth it. I wish all airlines can give something back to their passengers. Not only to safely land and take off with their passengers to different destinations, but to show appreciation by eliminating the $25.00 luggage check bag fees, and by offering more services to better airlines. It goes a long way. These airlines do not realize it, but the more they do for passengers and keeping everyone happy, the more business they will have, the more better things will become. Money should not be everything, and Westjet made that very clear with what they did for these people. These things like what WestJet did to their passengers go a long way. It feels nice to be appreciated, it feels nice to make us passengers feel like we’re important, feel like were priority against anything else. Thank you Westjet for doing this. Beautifully and well done. Your forever customer, Talin Orfali — I will definitely be flying my third time again, but I hope soon.
Here is the video I am talking about.