WestJet’s Beautiful Christmas Surprise – I Love This Airline

Christmas holidays are just around the corner and as you may or may not be aware or know about this, but in the last week or two, there has been a video that has gone viral around the world with millions of viewership of WestJet Airlines  when WestJet employees went on an incredible journey to surprise many of their Customers with unexpected packages and gifts awaiting them at the baggage claim area of Calgary’s Airport. In the beginning, there was a screen where you scan your boarding pass and a Santa Claus appears and he knows each passenger by their first and last names, Santa asks what they want for Christmas, whereas behind the scenes the Staff of WestJet were so organized and they wrote everyone’s wishes and then set out to buy these gifts, some thought it was a joke by saying they want Underwear and Socks, A Family wanted a TV, some wanted Tablets, a Camera and so much more. So everyone received exactly what they wanted for Christmas. The Person who wanted Socks and Underwear is probably kicking himself saying Oh my goodness, what did I do? lol

WestJet Flights were from Toronto and Hamilton on their way to Calgary so the team of WestJet staff sent e-mails right away to Calgary and where the staff there ventured off so quickly to buy the presents, bring them back to the airport and get them wrapped up and shipped to the Baggage claim area and get them all ready until the flights arrived there. More than 150 passengers came to a complete shock and some cried, were emotional and so many incredible things unfolded.

This and other reasons are why I love WestJet, they care about their customers and passengers, they go out of their way to make sure all passengers have everything they need, they have incredibly and awesome planes that is so comfortable. I flew with WestJet twice, so I know exactly how that felt. I wasn’t so lucky about the presents, but that is besides the point. Many airlines can learn and thing or two about service, about how to care for customers with always smiling, and so much more. WestJet is an airline that does not cut corners. They do everything so professionally yet wonderfully. This Christmas surprise was one that I will never forget and I keep playing this video on replay, and I have seen it more than 15 times. The smiles on these passengers faces and staffs faces are so beautiful, it is great to feel appreciated and money does not even justify anything at that point.

Passengers pay so much for airfare, people do their best to try to go away on trips and this tastefully done beautiful Christmas surprise was all worth it. I wish all airlines can give something back to their passengers. Not only to safely land and take off with their passengers to different destinations, but to show appreciation by eliminating the $25.00 luggage check bag fees, and by offering more services to better airlines. It goes a long way. These airlines do not realize it, but the more they do for passengers and keeping everyone happy, the more business they will have, the more better things will become. Money should not be everything, and Westjet made that very clear with what they did for these people. These things like what WestJet did to their passengers go a long way. It feels nice to be appreciated, it feels nice to make us passengers feel like we’re important, feel like were priority against anything else. Thank you Westjet for doing this. Beautifully and well done. Your forever customer, Talin Orfali — I will definitely be flying my third time again, but I hope soon.

Here is the video I am talking about. 

http://www.youtube.com/watch?feature=player_embedded&v=zIEIvi2MuEk

Airlines Shouldn’t Charge For Checked Baggage Unless It is Way OverWeight

There is something about the travel industry I do not like, and this is the big one. I do understand that when a checked baggage is overweight the airline must charge for it, but what I do not get is why people have to pay extra to check in a bag that is not overweight. For the life of me, I don’t know why they implemented that in the first place. People are of course going to check in a bag for a flight. Passengers are already paying enough for flights, this should be included without extra costs that passengers don’t need. Traveling alone costs money, everywhere you turn costs money and they nab you each time. I do not think it is fair for people to pay for something, that should of course be an obvious thing. Airlines makes a lot of money, but they should not charge for baggage. Especially United States travel. It is ridiculous to pay for something that is unnecessary. Airlines and airports need to scrap that. I know its making extra money to offer more services, to improve things, to pay the employees of the airline company but there are other ways to make money, but not to milk travelers from their pockets. This and being charged for food on a plane. So if people go hungry and thirsty on flights, they have no choice but to spend money again. People should be offered non-alcoholic drinks on board the aircraft and offered food complimentary from the airline. any flight your on for more than 2-3 hours. These are the two aspects of travel I do not like and they need to improve that. Greediness is not a good trait. Traveling should be fun and traveling means not having to worry about extra costs at the airport, paying for checked baggage. It shouldn’t be like that and It makes me upset about this. It could be 20 or 25 dollars for the baggage, but it doesn’t matter, that 20 or 25 dollars or more can be used for something else, it can be used for duty free gifts, it can be used for something important, but not for just a bag. This has been on my mind for a while now and this has got to be one of the most bizarre things ever. People then will only resort to carry on bags and what can you fill in a carry on bag? I mean we should be allowed to bring a little bit more with us and not having to pay for it. This is not fair to passengers who spend a lot of money on flights, vacations, trips.  Well, that is my two cents of the story. Who agrees with me?

Anyway, I had to get this off my chest today. It is pretty frustrating…. Thanks.