In the past few months, I have got more of a liking with Mcdonalds coffee and specialty coffees more than the Tim Horton’s brand itself. I find the quality and taste to be a little off each time I go to Tim Hortons and a lot of the times they get my order wrong and they sometimes put little or no sugar and the cream sometimes is not enough or there is too much of it, the coffee roast seems to have been burnt, or the taste is a little off, Whereas I go to Mcdonalds and each time I do order they know the exact amount to put for me and each time is always perfectly done to my standards. I also think Mcdonalds is more smarter in terms of the sizes of the cups, the specials they come up with, the coupons that are mailed out to all the homes. Here is my evaluation of the comparison between Mcdonalds and Tim Horton’s and my opinions on both:
Mcdonalds offers great deals, and sometimes they give free coffees on promotions, They send coupons to my home and every other home, the cup sizes are so awesome, the caps are properly designed to fully enjoy that cup of java, the workers at Mcdonalds give me just the right amount of cream and sugar, no more and no less, they always get my order right and they make sure its perfect all the time and they give free refills on the coffees only. I have never had to send my coffee or specialy coffees back to be modified and redone again. I have become such a huge fan of the way Mcdonalds has changed their menus all around and its so great to have these coffees there too. Its a great marketing and business strategy. A lot of my friends and family enjoy Mcdonalds now too more than Tim Horton’s itself. I will be going to Mcdonalds more often for my java fix.
I feel that Tim Horton’s needs to improve on many things, and the way coffee’s and specialty coffees are served. When I go most of the time I always have to re-assure them to make my coffee the right amount and put cream and sugar as I want and they don’t do it and sometimes they do put them, but they don’t mix it and when I get to the bottom of the coffee, the sugar stays down there and it is ever so sweet. The cup sizes and the caps need to be improved, instead of using two cups to not burn the person who is holding the cup, they need to come up with better cups. Also a refill wouldn’t hurt of the coffee. I sometimes go and my coffee is either burnt, or its not as fresh. The only things I do like at Tim Hortons are the soups, the light cream cheese bagel and the orange juices. I do not mean to offend the workers at Tim Hortons, the franchise itself and the way they run business, but this is just an opinion of a customer who has been through terrible experiences and I am not really stepping foot in there anymore unless I go with friends or something but by myself no.
Now on my way to Montreal, all the service centres are now with Tim Hortons. Before on a few of the Service centres, there was a Mcdonalds just before Trenton, Ontario on exit 519 on the highway stop and I wish they still had Mcdonalds along the way, but now I have to get into the city to find one. There is a couple that I know of, there is one in Belleville, Ontario On the 401 exit 543, and as well as exit 617 Division st in Kingston, Ontario. in Future trips to Montreal, I think Mcdonalds will be my stop. Tim Hortons has to improve before I go back there again.